Telaid's service delivery model encompasses centralized
project managers and a certified technical staff complimented by our nationwide
network of Telaid onsite technicians. With its national presence, Telaid
offers the flexibility to rapidly deploy quality solutions in a cost effective
manner.
Telaid's unique One Call Service offers a single point of contact and dedicated toll-free numbers to streamline support. With a single call, Telaid's Help Desk provides 24 x 7 support for Break/Fix Service and Moves, Adds and Changes for all Voice, Video, and Data. This includes voice terminals, workstations, point of sale, audio/visual, public display devices and all associated cabling and patching. Support issues are addressed faster while delivering the quality service expected of Telaid.
Using the web, Telaid offers a state-of-the-art eCRM system to obtain support information quickly and easily. Orders are entered, and service tickets and their progress are monitored all online. It's a powerful communication tool that helps keep businesses informed and running smoothly.
Telaid's unique One Call Service offers a single point of contact and dedicated toll-free numbers to streamline support. With a single call, Telaid's Help Desk provides 24 x 7 support for Break/Fix Service and Moves, Adds and Changes for all Voice, Video, and Data. This includes voice terminals, workstations, point of sale, audio/visual, public display devices and all associated cabling and patching. Support issues are addressed faster while delivering the quality service expected of Telaid.
Using the web, Telaid offers a state-of-the-art eCRM system to obtain support information quickly and easily. Orders are entered, and service tickets and their progress are monitored all online. It's a powerful communication tool that helps keep businesses informed and running smoothly.
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Design
& Engineering |
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Staging
& Configuration |
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Rapid Deployment |
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24
x 7 Support |
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Telaid has built a state-of-the-art National Help Desks
(NHD) Center that provides real-time, pro-active monitoring services for
early warning fault detection, user help desk support, problem resolution
and performance statistic reporting. Telaid's NHD Centers are located
in Niantic, CT and Denver, CO and are fully redundant with different power
sources and multiple independent points of presence. If a catastrophic
failure does occur, Telaid offers piece of mind that business will continue
with no interruption.
Telaid's State-of-the-Art Facility Offers:
- Real-time continuous health and status monitoring using Telaid's personnel
- Alarm notification responses are with guaranteed services
- Analysis and investigation of all alerts and limited diagnostics are performed
- Help Desk Support respond to your end user needs
- Remote control in the event of a critical failure, user request, or when directed
- Meeting pre-programmed speed dials, meeting setup, live monitoring and support
- Remote data collection, system performance, asset management, and maintenance