The Quality Control Lead Technician is responsible for installing, training partners, and inspecting quality of work on a variety of low voltage solutions Telaid offers its clients. This role requires experience working with retail and/or commercial clients, as well as knowledge of industry standards. The QC Lead Technician supports programs that rely on relationships with business partners to provide a consistent outstanding customer experience. A willingness to travel is essential to this role. The organization is growing and needs to find scalability, while differentiating itself from its competitors. From a last mile standpoint, this means being able to deliver a project on-time, on budget, with minimal setbacks. The Quality Control Lead Technician will be instrumental in making sure quality is guaranteed, and training is consistent as we rely on more and more business partners.

Our desired candidate for this role has experience with Low Voltage Solutions (Structured Cabling, CCTV, Access Control, Fire/Burg)

Must be willing to travel to support Telaid’s business. Travel may include working on long term projects over multiple weeks at a time. (US only)

Locations:
Connecticut (Security skills needed for this location)
Dallas, TX
Indianapolis, IN
Massachusettes (Security skills needed for this location)
Spokane, WA
Salt Lake City, UT

The Service Account Manager is responsible for leading and directing members of the Service Center team throughout the life cycle of assigned projects. The SAM functions as the single point of contact (SPOC) for the client and has the primary responsibility for overall project success and client satisfaction. The SAM works closely with Service Center Management and other project stakeholders during the planning and kickoff phase, and then has the responsibility to execute the plan and monitor/control team performance to ensure that all work is completed within budget, scope and schedule criteria provide critical support to Clients and our Business Partners, and it is expected he\she will have day-to-day telephone contact with Telaid Business Partners, Direct Technicians, and with various internal departments.

The Service Delivery Coordinator will provide customer service support to our internal and external customers is essential for our continued success. The Service Delivery Coordinator will answer and dispatch all incoming calls for our Service department. The Service Delivery Coordinator will update and maintain CRM software and labor platforms, identify and communicate concerns to the Account Managers, and develop our team to help increase efficiency and effectiveness in the processes performed for the Service Delivery department.

If you are a technical professional who possesses project management experience and takes pride in providing superior customer service to our clients, business partners, vendors, and fellow team members, then Telaid has a great opportunity to share with you. The purpose of this role is to deliver technology deployment projects which meet or exceed Telaid’s goals. This role is responsible for project set up, project execution, financial management, people development and relationship management.

The Robotic Maintenance Technician (RMT) will lead all preventive, and repair maintenance on Bots, Portals, Workstations, and Mechanical structure. The RMT is a Robotics certified technician with good understanding of System Operations including Safety System and the workflows to address all hardware issues. Working closely with the Robotics Support team and System Operators, the RMT will lead and resolve hardware issues, complete workorders, tag defective parts for return, and manage onsite parts inventory. The role will require working during planned downtime windows. The RMT role is a hands-on individual with electro-mechanical aptitude and familiarity with Linux and command line. This role requires strict adherence to the safety policy and ensures safety of everyone around them.