March 18, 2020
In response to the escalating COVID-19 outbreak, Telaid has taken preemptive measures to ensure uninterrupted service to our customers while prioritizing the health and safety of our employees, customers and partners. Here’s what you need to know:
- We have enacted a Pandemic Continuity Plan, in accordance with CDC guidelines, designed to protect our employees, partners and customers. Some of those measures include remote working, deep cleaning and sanitation and interoffice employee travel bans.
- Telaid remains fully operational including our warehouse, equipment receipt, configuration, shipping of client owned hardware and 24/7 support.
- We have instructed field resources not to report to client site if they have been diagnosed with, have been exposed to, or exhibit symptoms related to the Coronavirus. Our teams in the field will also be using social distancing to ensure levels of safety while onsite.
- Using ServiceNow and other cloud-based platforms in combination with our large, national, vetted network of partners and highly trained internal technicians, we can quickly and effectively identify field resources and reassign projects to ensure work is completed on time.
Please know that our very first priority at Telaid is the health and safety of people and we are monitoring the situation daily and updating our policies accordingly. The measures we are taking are designed to mitigate the risk of the spread of COVID-19 and also to ensure the safety and health of everyone involved. Should you have any concerns or questions our policies related to the Coronavirus, please feel free to contact us at email@example.com.