The Power of Voice Communications to Elevate Operations and Customer Service
In this episode of Telaid Tech Connect, host Beth Bergmann is joined by Martyn Jones, Chief Commercial Officer at VoCoVo. Martyn explores the power of voice communications to elevate operations and customer service and expounds on use cases in retail and the results VoCoVo customers have already seen. IN THIS EPISODE: [3:25] What challenges … Continue reading The Power of Voice Communications to Elevate Operations and Customer Service
How IoT Can Increase Operational Efficiency and Reduce Shrink With Thom Schmitt
In this episode of Telaid Tech Connect, host Beth Bergmann is joined by Thom Schmitt, VP of Sales at ComplianceMate. They explore the value of IoT for complying with food safety regulations as well as achieving greater operational efficiency and reducing shrink. IN THIS EPISODE: [1:48] What major problems were foodservice operators facing? [2:28] … Continue reading How IoT Can Increase Operational Efficiency and Reduce Shrink With Thom Schmitt
Walmart’s IoT Dashboard Initiative in the Deli and Bakery Departments
In this episode of Telaid Tech Connect, Eric Dalton, Operations Leader at Walmart joins Beth Bergmann to discuss Walmart’s IoT dashboard initiative in the deli and bakery departments. Eric explores the growing use cases for IoT and automation in facilities management and beyond. IN THIS EPISODE: [2:05] What was the genesis of this IoT … Continue reading Walmart’s IoT Dashboard Initiative in the Deli and Bakery Departments
The Road to Automation and Frequently Overlooked Challenges
This episode is brought to you by Retail Insight. In this episode of Telaid Tech Connect, host Beth Bergmann sits down with store and fulfillment automation leader in retail and grocery, Corrie Martin, to discuss the challenges retailers and grocers face when it comes to automation projects. They explore common challenges and important considerations … Continue reading The Road to Automation and Frequently Overlooked Challenges
Human-centric AI and the Future of Customer Analytics
In this episode of Telaid Tech Connect, host Beth Bergmann has a conversation with Susan Sly, co-founder of Radius AI, about human-centric AI and the future for AI in retail. They explore use cases for AI as well as what the technology looks like today versus what it may look like in the future. … Continue reading Human-centric AI and the Future of Customer Analytics
Disruptive Retail Technology Integration and How It Impacts Risk Mitigation
In this episode of Telaid Tech Connect, host Beth Bergmann sits down with seasoned asset protection professional, Brand Elverston.
The Accelerating Pace of AI Rollouts
In this episode of Telaid Tech Connect, Alex Siskos, Senior VP of Strategy at Everseen, explores the accelerating pace of AI rollouts and how AI and computer vision combine to deliver new and powerful insights to retailers. In this episode, we explore growing use cases and deployment pitfalls.
Benefits of Purposeful Device Repair and Replacement Planning
In this episode of Telaid Tech Connect, Josh King and Shannon Lightsey of Lexicon Technologies explore the importance of proactive technology maintenance planning. Businesses should understand - not only the cost of technology devices - but the cost of a device’s downtime. That information can inform more strategic decision-making about the replacement and repair of those devices.
Trends and Marketplace Shifts Driving Innovation in the AI-Enabled Self-Checkout Experience
In this episode of Telaid Tech Connect, we’re speaking with Jack Hogan, who unpacks some of the key drivers of the adoption of AI-enabled self-checkout solutions like Mashgin. He explores benefits to shoppers and keys to a successful deployment.
Beyond Traditional Surveillance: Future Applications for Optical Technologies
In this episode of Telaid Tech Connect, we’re speaking with Jordan Rivchun, Head of Business Development at Hanwha Techwin. We discuss how business leaders can leverage new optical technologies beyond traditional surveillance to reap operational and other business benefits.
The Evolution of Loss Prevention and Asset Protection With New Technologies
Today we’re speaking with retail loss prevention industry leader, Joe Davis, who has led LP/AP teams in big box, specialty and other retail organizations. We explore key market trends and technology shifts in retail and their impact on LP/AP teams. Joe explains the potential for AI and data analytics to help combat loss and … Continue reading The Evolution of Loss Prevention and Asset Protection With New Technologies
The 3 Horizons of Change and Opportunity in Retail
Today we’re speaking with innovation and continuous improvement leader, Brooks Thompson, who explains the 3 horizons as they relate to the future of retail. We explore the 3 horizons framework and how retailers can successfully implement technologies to combat their business challenges today while being aware of and prepared for emerging technologies that will … Continue reading The 3 Horizons of Change and Opportunity in Retail
The AI Ecosystem and How To Drive Better Performance
This week’s episode of Telaid Tech Connect features Andi Huels, Head of AI, North America for Lenovo. We explore the AI ecosystem, the different components and stakeholders, and the potential for AI to transform businesses in all segments. Andi outlines insightful use cases and explains how to establish scalable, optimized infrastructure to support AI for applications now and in the future.
Practical Applications for AI in Restaurant Automation
Today we’re speaking with Atif Kureishy, Founder of Vistry, about practical applications for AI in restaurant automation. We explore computer vision, voice and IoT as sources for AI data and specific applications for improving throughput in the drive-thru, improving order accuracy, reducing abandonment and improving the customer experience. Atif also makes some predictions on what restaurants will look like in 5 – 10 years.
AI, Computer Vision, and Machine Learning Concepts
Today, we’re speaking with Craig Cartwright, lead project manager at Darvis. In this episode of the Telaid Tech Connect Podcast, we explore AI, computer vision, and machine learning and how these technologies work together to solve critical business problems. Craig also discusses the industries using AI and some of the critical business applications. IN … Continue reading AI, Computer Vision, and Machine Learning Concepts
Emerging Retail Technology Trends and the Impact on Loss Prevention
Today, we’re speaking with Terry Sullivan, LP/AP industry veteran and president of the Loss Prevention Foundation. In this episode of the Telaid Tech Connect Podcast, we explore the latest technologies in the retail industry and the impacts on loss prevention/asset protection (LP/AP) teams. Terry also discusses the walk-in walk-out experience, RFID technology, acceleration of AI, computer vision, and applications for facial recognition technologies.
10 Principles of High Productivity Retailing
Today we’re speaking with Jim Inglis, a 60-year home center industry veteran, executive, and author. In part two of this podcast series, we explore the ten principles of high productivity retailing gleaned from Jim’s time with The Home Depot and his tenured career. Jim shares insights about how building brand, customer loyalty, trust and culture is critical for success in retail.
Bleeding Orange Culture and The Home Depot’s Success Story
Today we’re speaking with Jim Inglis, a 60-year home center industry veteran, executive and author. In this episode, we explore the story of how The Home Depot grew from its first few stores in 1979 to become the largest home improvement retailer in the world. Jim shares insights about how the Bleeding Orange Culture practices of empowering teams, delighting customers and embracing change led to The Home Depot’s success.
The Digital Transformation: How and Why Companies Are Automating
Today we’re speaking with Steve Latham, Founder and CEO of Banyan Hills Technologies. In this episode, we explore the digital transformation, what it means, how it’s occurring, which industries are taking early action and the challenges associated with managing tens of thousands of connected devices. Steve shares insight about Canopy™, an IoT platform that enables the centralized monitoring, management and control of large networks of devices and control systems.
How the Retail Cyclone Is Driving Retailers to Growth or Failure
Today we’re speaking with Keith Aubele, founder of Nav1gate Group, about the retail cyclone and how it’s driving retailers to massive growth or failure. We explore the unprecedented conditions creating this retail cyclone and how leaders are taking action to reduce the impact and leveraging technology to future-proof their approaches. Keith also outlines the … Continue reading How the Retail Cyclone Is Driving Retailers to Growth or Failure
The Impacts and Importance of Sustainable Technology Purchasing
In today's episode, we sit down with Annie Bevin, head of global sustainability at Superior Essex, one of the largest communication cable manufacturers in North America. Annie discusses the impacts and importance of sustainable technology purchasing, what this means and what options are available to business leaders.
The Use of Data Analytics and Understanding the True Omnichannel Experience for Customers
Today we discuss the use of data analytics and understanding the true omnichannel experience for customers with Tracy Benaman, VP of Retail Sales of Deep North, an expert in retail operations and data analytics. She explains how retailers and QSRs are using video analytics to inform real-time decision making that improves employee efficiency and customer service. Join us as we discuss how AI is transforming retail stores and QSRs and their ability to drive sales in real time, return the greatest ROI and achieve their strategic objectives.
UVD/Non-Chemical Sanitation Technologies – with Christine Gallo
Today’s episode is about UVD sanitation technology, its evolution in various industries, and how it’s becoming a part of our daily lives. Owner and Founder of Gallo Medical Company, Christine Gallo joins us to discuss advancements in UVD technology and the factors associated with successful deployment. Christine explores the growing applications of UVD sanitation technology across multiple industries and how businesses are using this technology to protect their employees during the Covid pandemic. Join us as we explore the applications for UVD sanitation technologies in hospitality, dining, education and other environments.
IOT and Ops Technology-with James Snook and Doug Sparkes
Today’s episode is all about operations technology (OT). Guests James Snook and Doug Sparkes join us to discuss the role operations technology plays in a company’s success and advancement. How does IT play a role in the implementation and maintenance of these operations technologies? In this episode, we also talk about five key myths and realities of integrating new operations technologies into a business. Join us as we discuss how businesses can use OT to achieve critical business, operational, and sustainability objectives.
Today’s Retail Experience with Anand Muralidaran
Anand Muralidaran is the Global Business Development Head for Retail at NVIDIA and today we will be addressing how retailers are working to digitalize the customer experience. Retailers constantly adapt in order to best serve their customers. Available resources such as smart cameras, algorithms, and heat mapping are helping companies like NVIDIA reimagine the traditional retail experience while enhancing the customer experience, loyalty, and engagement. Tune into today’s episode as we discuss what retail will look like in five years and how companies are experimenting with these possibilities.
Speed, Flexibility, and Scalability with Paul Metzheiser
In this episode, we discuss how companies are transitioning from capex investments in technology to hardware as a service. Today’s guest, Paul Metzheiser, is a managing partner at TAMCO where he focuses on revenue generation and business development for the company. Tune in as he shares insights on the speed, flexibility and scalability enabled by hardware as a service.
How Retailers are Returning to a New Normal with Mark Pilkington
Mark Pilkington is a brand expert, entrepreneur, motivationalist, and thought leader. Today we discuss Mark's recent book, Retail Recovery: How Creative Retailers Are Winning in their Post-Apocalyptic World. Mark's book is a survival guide for brands in the semi-post pandemic age, detailing new forces changing how we buy products, experience brands and giving insights into how retailers can recover and thrive under new conditions. Tune in as we talk about trends in retail during the pandemic, and we dig into some case studies from leaders in the industry.
The Shift to the Cloud and the Future of the Security Space with Nigel Waterton
Nigel Waterton leads the sales and marketing efforts for Arcules as Chief Revenue Officer. First, he discusses the shift to cloud-based security systems and the technology trends driving this transition. Then, we look ahead to the impact of the cloud on the future of security. Tune in as Nigel explores how the cloud-based systems can improve visibility into your business and enhance the customer experience.
Technology and Security in The Retail Space with Frank Thomas
Frank Thomas is a security industry veteran with about 25 years of experience in mechanical engineering, operations, application design and sales. Frank kicks off the podcast highlighting retailers’ desire to maximize the value of each technology deployment. He discusses retailers’ drive to leverage technology to better understand their customers and gain insights that allow them to be smarter about their business. Frank explores the types of data and analytics generated from video and other security technologies and their value to different functional areas across retail. Tune in as we look ahead at potential market changes impacting the security space.
Implications of Click and Collect Solutions on Loss Prevention Teams
In this episode, host Beth Bergman interviews Mike Korcuba, vice president of sales and leader of the physical security practice at Telaid. Mike considers emerging loss prevention (LP) and security challenges related to the use of new click and collect solutions.