January 7, 2015
Driven by applications in customer service, operations and physical security, today wireless installations and upgrades are the top priority for retailers. In a survey conducted by Wi-Fi Alliance and Wakefield Research, 47 percent of shoppers indicated they would be more likely to choose one store over another if it offered seamless, automatic Wi-Fi.
In an effort to offer turnkey wireless solutions to retail customers, Telaid, a leading technology integrator specializing in multi-site deployments, today announced a strategic partnership with ADCom Solutions, a top reseller of AT&T IP network, cloud solutions and managed mobility services, and a leading provider of managed services to large enterprises.
In the face of continual technology advancements, there is a growing need for bandwidth and infrastructure to support mission-critical voice, data, video, physical security and other applications. Telaid brings speed and scale to technology deployments including equipment staging, configuration and logistics via their solutions center and field implementation using a hybrid service delivery model, as well as ongoing service and support. ADCom Solutions brings to the partnership best-of-breed products and expertise managing complex infrastructure. Effectively, this gives retailers turnkey access to network infrastructure to support shared clients in a wireless, application-driven environment required to run successful operations and support customer demands.
“We are pleased to partner with Telaid, a leading integrator serving some of the top retailers. Their pre-staging and deployment resources and capabilities are top-notch and the perfect complement to our deep network expertise for design and monitoring. Together, we are able to offer retailers comprehensive solutions on all fronts, from wireline/wireless connectivity to network and application performance monitoring, from high touch customer service to simplified billing,” noted RJ Chapple, President of ADCom Solutions.
“Retailers are pleased to have ADCom Solutions and Telaid working in concert from project planning to inception, allowing us to shorten project timelines and deliver ROI,” said Scott Patsiga, President of Telaid.
Telaid and ADCom Solutions have already completed a successful 700-store rollout of iPads that enable store personnel to deliver convenience and innovative solutions to their customers. This is a tribute to Telaid’s rapid deployment capabilities and ADCom Solutions’ Network infrastructure expertise. Together, ADCom Solutions and Telaid provide that full level of service to deliver reliability every day, in every situation.